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Return & Exchange Policy

If you are not completely satisfied with your purchase, simply return the unused Product to us in its original condition within 14 days of receipt. Returned Products must be unused and must be returned in original packaging with any enclosed documentation. Alternative Lifestyle Systems will inspect the returned Product within 30 days of its receipt. If Alternative Lifestyle Systems determines, in its sole discretion, that the returned Product has been used in any way Alternative Lifestyle Systems will not issue a refund and the Product will be shipped back to you at your cost. If Alternative Lifestyle Systems determines, in its sole discretion, that the returned Product has not been used and the original packaging and documentation have been returned, Alternative Lifestyle Systems will issue a refund, less the original delivery charge. Alternatively, if preferred, we will exchange the Product. Please note: Products will only be accepted for return if they are shipped back to us within 14 days of delivery, unless we have notified you otherwise. The Product is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.